Technology Magic Guide

A guide to make your Intuitive Plant Medicine experience as smooth as slippery elm tea.

1. Choose the right browser + make sure it’s updated

Chrome and Firefox are both great options for Macs and PCs. For more browsing tips, check out this discussion on choosing a browser for Macs and this one about choosing a browser for PCs.  

2. Connect to Broadband internet

If you have a slower connection the videos might take longer to load.

3. Download a PDF reader

The exploratories and downloadable text for each module are formatted as PDFS. In order to read the documents and make changes on the editable exploratory worksheets you will need a PDF reader. We recommend Adobe reader, it’s free and you can download here. Adobe acrobat pro and Adobe preview work as well.

4. Observe Login Etiquette

Only log in from one browser at a time, this will keep all your deets in order.  Log out when you’re ready to end your session.

5. Be aware of Virus software

Norton and AVG virus software, though excellent at keeping bugs at bay, can cause problems with viewing the course. If you have these two virus softwares installed on your computer, you may have to disable them in order to view content.

6. Clear your Cache

Uncleared caches can lead to all kind of murky waters. If you’re experiencing an issue with the site, try clearing your cache. Learn how here. If the site isn’t working property log out of your account, close all browser windows, clear your cache, and log back in.

Sparking Wands: Troubleshooting Queries

Problem: The pages/videos are taking eons to load

Solution: Try refreshing the page and let the video buffer. Make sure you are using a broadband Internet connection and check to see if there might be an issue  with your connection. If you have a slow connection, the videos will inevitably take longer to load. Check out this wikiHow to learn how to check the speed of your connection and give you tips to maximize it.

Make sure you are using a good browser and that you have downloaded the most recent version. Chrome and Firefox are both great options for Macs and PCs. Learn more about choosing a browser for Macs or choosing a browser for PCs.  

Problem: I can’t open the PDFs

Solution:  Make sure to download a PDF reader on your computer!

We recommend Adobe reader, it’s free and you can download here. Adobe acrobat pro and Adobe preview work as well.

https://get.adobe.com/reader/otherversions/

Problem:  I can’t view the videos.

Solution: Try logging out and logging in again (a simple tool but one that works most of the time). Next, clear your cache! Here’s how. If that doesn’t work, you can change your password.

Problem: I’m having trouble downloading the audio

Solution: Try clearing the cache, logging in and out, or changing your password.

All audios will download as a .zip. Select “open with Archive Utility”. In your download folder (or desktop if that’s where you have selected them to go) the program will “unzip” and the audios will be downloaded.

If your question isn’t answered here, please drop us a line at
info
@onewillowapothecaries.com
and we’ll help get you get your technology magic straightened out.
Mobile Listening

If you are tuning in on your mobile device you’ll be able to watch the videos and listen to the audio easily.

If you’d like to download anything, however, you will need to have the Dropbox app and a free Dropbox account, or another app, in order to download them to your device. Download the Dropbox app for iTunes or for Android.